AI-Powered Video Tools Suite | TotalMedia

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Common Question

Is my payment information secure? What payment methods do you support?

Security is our top priority. We do not store your credit card information directly. All transactions are processed through leading global third-party payment gateways and protected by SSL encryption. We accept all major credit cards, including Visa, Mastercard, and Amex.

What should I do if my payment fails?

Common reasons:

• Insufficient balance or credit limit

• Incorrect card information

• International payment blocked by your bank

Please try another card, a digital wallet, or contact your bank to lift restrictions.

Can I cancel my subscription at any time? Will there be automatic charges?

Yes, you can turn off auto-renewal at any time in Account Center → Subscription Management. After cancellation, your membership benefits will remain active until the end of the current billing cycle.

We use a transparent billing system and will send email reminders before each renewal, so you are fully aware of every charge.

Do I need to pay extra if the AI model is updated during my subscription?

No extra payment is required at all. As a subscriber, you will automatically receive free access to all AI model updates. Whether it’s improved face restoration, new motion compensation models, or other new features, you can enjoy our latest research and development results as long as your subscription is active.

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